Frequently Asked Questions
1. Can you produce custom first aid kits with our branding?
Yes. As an OEM manufacturer, we offer full customization — from kit contents and packaging to logo printing and labeling. Simply share your specifications, and we’ll handle the rest.
2. What is your minimum order quantity (MOQ)?
MOQ varies by product. For custom first aid kits, MOQ typically starts at 50–100 units. For stock items or basic medical supplies, we can accommodate smaller trial orders. Contact us for product-specific MOQ.
3. How do you ensure product quality?
We operate strict in-house quality control across all production stages — from raw material inspection to in-process checks and final testing. Our 24,000 sqm facility includes dedicated QC labs and follows industry-standard protocols.
4. What certifications do your products have?
Our products comply with relevant international standards. Depending on the destination market, we can provide documentation such as CE, ISO, or other required certificates. Please specify your requirements.
5. Do you offer factory-direct pricing?
Yes. As a manufacturer, we sell directly to B2B partners with no middlemen. This allows us to offer competitive pricing while maintaining full quality control.
6. What is your typical lead time?
For stock products, lead time is 7–15 days. For custom OEM orders, typical lead time is 25–40 days after sample approval, depending on complexity and quantity.
7. Can you mix different products in one container?
Absolutely. We support consolidated shipping. You can combine various first aid kits, trauma supplies, and accessories in one order to optimize logistics costs.
8. Do you offer samples before bulk orders?
Yes. Samples are available for quality evaluation and customization approval. Sample fees may apply but are usually refundable upon confirmed bulk order.
9. What payment terms do you accept?
We typically accept T/T (bank transfer), L/C, and other flexible terms for long-term partners. Standard terms are 30% deposit and 70% balance before shipment.
10. Which markets do you export to?
We serve B2B clients worldwide, including North America, Europe, Southeast Asia, the Middle East, and Australia. Our products are suitable for outdoor, tactical, travel, survival, and institutional use.